Shipping policy

Shipping policy

Last updated: September 14, 2026

Controversial T-shirts ships to the United States and Canada only.

1. Where we ship

• United States (including the contiguous U.S.; Alaska/Hawaii may have longer transit or different rates shown at checkout)
• Canada

We do not currently ship to any other country, and we do not offer TikTok Shop checkout fulfillment. All orders go through this website (Shopify) and are fulfilled by our print-on-demand partners.

2. Processing time

Orders are typically printed and processed within about 2–7 business days after payment clears (sometimes longer during launches, holidays, or high volume). Processing time is separate from carrier transit time.

3. Transit time

After an order ships, transit time usually ranges from about 2–8 business days within the U.S. and about 5–12 business days to Canada, depending on the carrier service selected at checkout and destination. These are estimates, not guarantees.

4. Shipping rates

Shipping costs are calculated at checkout based on destination, package weight/size, and available carrier options. Duties/taxes for Canada (if any) may be charged at checkout or by the carrier/customs depending on the shipment — amounts shown at checkout control when displayed.

5. Order tracking

When your order ships, you will receive a confirmation email with tracking information (when provided by the fulfiller/carrier). Tracking can take up to 1–2 business days to activate after the label is created.

6. Wrong or incomplete address

You are responsible for providing a complete and accurate shipping address. If a package is returned because of an address error, refusal, or failure to pick up, we may charge re-shipment fees or refund product cost minus shipping/production costs already incurred.

7. Delays

Carriers, customs (Canada), weather, and peak seasons can cause delays outside our control. We will help investigate with our fulfillment partner and/or the carrier if a package is far outside the estimated window.

8. Lost or stolen packages

If tracking shows delivered but you did not receive it, contact the carrier first, then email us with your order number and findings. We investigate lost packages case by case with our fulfillment partner and/or the carrier.

9. PO Boxes & military addresses

PO Boxes and certain military/remote addresses may be limited by carrier rules. If an address cannot be fulfilled, we will contact you or cancel/refund as needed.

10. Contact

Questions about an order: contact@controversialtshirts.com · (929) 780-2965 (include your order number).